Return & Refund Policy
Last Updated: October 11, 2025
Thank you for shopping on J. Sam Industry. This Return and Refund Policy explains how returns, exchanges, and refunds are handled for both physical and digital products purchased through our marketplace.
1. General Policy
All transactions made on J. Sam Industry are subject to our Terms and Conditions. By purchasing from our platform, you agree to the terms outlined in this policy. Vendors and customers are expected to comply with these procedures to ensure a fair and transparent process.
2. Physical Products
2.1 Return Eligibility: Customers may return physical products within three (3) days after delivery if the item is defective, damaged, or significantly different from its description.
2.2 Return Process: To initiate a return, customers must contact support@jsamindustry.com.ng within the three-day window, providing proof of purchase, order ID, and photos or videos of the product showing the issue.
2.3 Vendor Verification: Returned goods are inspected and verified by J. Sam Industry. If the product is confirmed to be defective or misrepresented, a refund or replacement will be issued.
2.4 Delivery Fees: Customers are responsible for all delivery and return shipping costs. Delivery fees are deducted from the refund amount where applicable.
2.5 Customer Confirmation: Vendors will receive payment only after the customer confirms that the replacement or exchanged product is intact. The confirmation period takes up to three (3) days after delivery.
3. Digital and Virtual Products
3.1 No Returns or Refunds: Due to the nature of digital and virtual products (e.g., beats, MP3s, eBooks, software, online courses), all sales are final and non-refundable once the download or access link has been delivered to the buyer’s account or email.
3.2 Delivery of Digital Products: Digital items are delivered through secure download links provided in the buyer’s dashboard and order confirmation email immediately after successful payment.
4. Vendor Accountability
4.1 Quality Assurance: Vendors must ensure all listed products—physical, digital, or virtual—match their descriptions and function as advertised. Failure to comply may result in account review or suspension.
4.2 Repeated Returns: If a vendor’s products are returned three (3) times due to defects, poor quality, or misrepresentation, J. Sam Industry reserves the right to permanently terminate the vendor’s account. Pending funds may be withheld, and future listings may be restricted.
5. Refund Timeline
5.1 Processing Period: Approved refunds are processed within 5–10 business days after product verification. Refunds are issued using the original payment method where possible.
5.2 Vendor Payouts: Vendors are eligible to withdraw earnings for physical products seven (7) days after successful delivery and customer confirmation. Payouts for digital and virtual products are processed automatically on a monthly basis.
6. Disputes and Resolutions
In case of disagreement between a buyer and vendor, J. Sam Industry will review all submitted evidence and make a final decision based on fairness and platform policy. All decisions made by J. Sam Industry regarding refunds are final.
7. Contact Us
For return or refund assistance, contact our support team at support@jsamindustry.com.ng.
J. Sam Industry
Ilorin, Kwara State, Nigeria
RC No: 3653129